Privacy & Cookie Policy

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address


This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit ‘The cookies Squarespace uses’ page on the Squarespace website.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Form Submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Monday CRM for storage purposes. 


Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address


Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a depersonalised form.

Call Recording

We may record telephone calls made to and from our business for legitimate business purposes.

We record calls for the following purposes:

  • To monitor and improve the quality of our customer service.

  • To provide training and support for our employees.

  • To maintain an accurate record of quotations, appointments, customer instructions and agreements.

  • To investigate and resolve complaints or disputes.

  • To prevent fraud and protect the security of our customers, employees and business.

  • To establish, exercise or defend legal claims.

  • To comply with our legal and regulatory obligations where applicable.

We process personal data contained within call recordings under Article 6(1)(f) of the UK General Data Protection Regulation (UK GDPR), where processing is necessary for our legitimate interests. These legitimate interests include operating and improving our business, maintaining service quality, protecting our legal interests, preventing fraud and ensuring accurate records of our communications with customers. Where processing is required to comply with a legal obligation, we rely on Article 6(1)(c) UK GDPR.

Call recordings are stored securely with appropriate technical and organisational measures to protect them against unauthorised access, alteration, disclosure or destruction. Access to recordings is restricted to authorised members of staff who require access for the purposes outlined above. We retain call recordings only for as long as is necessary to fulfil the purposes for which they were collected, to comply with legal or regulatory requirements, or to establish, exercise or defend legal claims. Once recordings are no longer required, they are securely deleted.

Under the UK GDPR and the Data Protection Act 2018, you have rights in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of inaccurate or incomplete personal data.

  • Request erasure of your personal data in certain circumstances.

  • Request restriction of processing in certain circumstances.

  • Object to processing where we rely on legitimate interests.

If you wish to exercise any of your rights or have any questions about our use of call recordings, please contact us using the contact details provided in this Privacy Policy.


Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address